Behavioral Health Telemedicine and Virtual Visits

Mental Well-Being powered by Spring Health offers an expanded network of behavioral health providers in addition to a digital experience. Highmark’s partnership with Spring Health expands timely access to mental and behavioral health care for Highmark members. Mental Well-Being features personalized care throughout the continuum (low to high acuity needs) from self-guided tools and wellness coaching to virtual care with a therapist or psychiatrist and 24/7 crisis support. Click the link below to refer a patient to Mental Well-Being and Spring Health will reach out to the patient.

Provider Handout

• Mental Well-Being powered by Spring Health

Note: Mental Well-Being is available to Commercial, Medicare Advantage, and ACA members in Delaware, New York, Pennsylvania, and West Virginia (age 6 or older).

WATCH INTRODUCTION TO MENTAL WELL-BEING POWERED BY SPRING HEALTH*

WATCH MENTAL WELL-BEING (SPRING) WEBINAR (8/24)*

Listen in as Dr. Doug Henry, Vice President and Medical Director of Enterprise Behavioral Health at Highmark Health and Dr. Mill Brown, Chief Medical Officer at Spring Health give an overview of Highmark’s Mental Well-Being solution powered by Spring Health. Topics covered include:

• How Mental Well-Being can help your patients
• Member experience
• Clinical outcomes
• How you can refer a patient

Well360 Virtual Behavioral Health provides virtual psychiatry and therapy services for members seeking care for conditions like depression, anxiety, stress management, relationship challenges, and child behavior difficulties. Services also include talk therapy, counseling, medication management, and more.

For comprehensive information about Well360 Virtual Behavioral Health and Reference Guide, click the links below:

• Well360 Virtual Behavioral Health

• Reference Guide of Highmark Member Programs
  

Note: Well360 Virtual Behavioral Health is available to Commercial, Medicare Advantage, and ACA members in Delaware, Pennsylvania, and West Virginia. Therapy services are provided to children (ages 10-17) and adults. Medication management is provided to adults (age 18 or older).

*Note: In-network providers do not need to utilize these vendor services to provide telehealth services to Highmark members. These vendors are a separate option and benefit to certain members.

The Reference Guide of Highmark Member Programs is designed to assist health care providers in understanding the full range of programs and services available to Highmark members. It contains useful information and resources to give providers a comprehensive understanding of the programs offered to Highmark members in all service areas and for all lines of business.

REFERENCE GUIDE OF HIGHMARK MEMBER PROGRAMS

For additional information on Telemedicine and Virtual Visits, please visit the page below.

TELEMEDICINE AND VIRTUAL VISITS

*By accessing this video, I understand that I am leaving the Highmark PRC website and will be redirected to an external website operated by a third-party platform provider. Any use of the third-party platform provider’s website and any information you provide will be subject to and governed by the terms of the third party, including those relating to confidentiality, data privacy, and security.