Contact Us
For issues that cannot be resolved using our self-service tools, call us at the numbers below.
- Highmark Provider Service Centers
- Highmark Clinical Services
Highmark Provider Service Centers
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VIEW BY REGION:
- HBS (CPA/SEPA) HBCBS (DE) HBS (NENY) HBCBS (WNY) HBCBS (WPA/NEPA) HBCBS (WV)
- cpa/ sepa
Central Pennsylvania /
Southeastern Pennsylvania
Central Region
| Professional Providers | 866-731-8080 |
| Facility Providers | 866-803-3708 |
| Hours of Availability: 8:00 a.m. to 5 p.m. EST, Monday through Friday |
|
Southeastern Region
| All Provider Types | 844-945-5525 |
| Hours of Availability: 8:00 a.m. to 5 p.m. EST, Monday through Friday |
|
Medicare Advantage
| Freedom Blue PPO | 866-588-6967 |
| Community Blue Medicare HMO | 888-234-5374 |
| Community Blue Medicare PPO |
866-588-6967 |
| Hours of Availability: 8:00 a.m. to 5 p.m. EST, Monday through Friday |
|
- wny
- neny
Western New York /
Northeastern New York
| All Provider Types | 800-950-0051 |
| Hours of Availability: 8:00 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
|
Medicare Advantage
| Contact | 800-950-0051 |
| Hours of Availability: 8:00 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
|
- wpa/ nepa
Western Pennsylvania /
Northeastern Pennsylvania
Western Region
| Professional Providers | 800-547-3267 |
| Facility Providers | 800-242-0514 |
| Hours of Availability: 8:00 a.m. to 5 p.m. EST, Monday through Friday |
|
Northeastern Region
| Professional Providers | 866-731-8080 |
| Facility Providers |
866-803-3708 |
| Hours of Availability: 8:00 a.m. to 5 p.m. EST, Monday through Friday |
|
Medicare Advantage
| Freedom Blue PPO | 866-588-6967 |
| Community Blue Medicare HMO | 888-234-5374 |
| Community Blue Medicare PPO |
866-588-6967 |
| Security Blue HMO (Western Region only) |
866-517-8585 |
| Hours of Availability: 8:00 a.m. to 5 p.m. EST, Monday through Friday |
|
Additional contact information can be found in Chapter 1, Unit 2:
|
Highmark Clinical Services
-
VIEW BY REGION:
- HBS (CPA/SEPA) HBCBS (DE) HBS (NENY) HBCBS (WNY) HBCBS (WPA/NEPA) HBCBS (WV)
- cpa/ sepa
Central Pennsylvania /
Southeastern Pennsylvania
Central Region
| Medical Services: Professional Providers | 866-731-8080 |
| Medical Services: Facilities | 866-803-3708 |
| Behavioral Health |
800-628-0816 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
866-600-2227 |
| Hours of Availability: 8:30 a.m. to 7 p.m. EST, Monday through Friday. 8:30 a.m. to 4:30 p.m. EST, Saturday and Sunday, for urgent issues. |
|
Southeastern Region
| Medical Services | 800-452-8507 |
| Behavioral Health | 800-628-0816 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8:30 a.m. to 7 p.m. EST, Monday through Friday. 8:30 a.m. to 4:30 p.m. EST, Saturday and Sunday, for urgent issues. |
|
- de
Delaware
| Medical Services | 800-572-2872 |
| Behavioral Health | 800-421-4577 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8:30 a.m. to 7 p.m. EST, Monday through Friday. 8:30 a.m. to 4:30 p.m. EST, Saturday and Sunday, for urgent issues. |
|
- wny
- neny
Western New York /
Northeastern New York
| Medical Services | 844-946-6263 |
| Behavioral Health | 844-946-6264 |
| Commercial Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
866-264-4685 |
| Hours of Availability: 8:15 a.m. to 5:00 p.m. EST, Monday through Friday |
|
- wpa/ nepa
Western Pennsylvania /
Northeastern Pennsylvania
Western Region
| Medical Services: Professional Providers |
800-547-3627 |
| Medical Services: Facilities | 800-242-0514 |
| Behavioral Health | 800-258-9808 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8:30 a.m. to 7 p.m. EST, Monday through Friday. 8:30 a.m. to 4:30 p.m. EST, Saturday and Sunday, for urgent issues. |
|
Northeastern Region
| Medical Services |
800-452-8507 |
| Behavioral Health | 800-258-9808 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8:30 a.m. to 7 p.m. EST, Monday through Friday. 8:30 a.m. to 4:30 p.m. EST, Saturday and Sunday, for urgent issues. |
|
- wv
West Virginia
| Medical and Behavioral Health Services |
800-344-5245 |
| Medicare Advantage Freedom Blue PPO | 800-269-6389 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8:30 a.m. to 7 p.m. EST, Monday through Friday. 8:30 a.m. to 4:30 p.m. EST, Saturday and Sunday, for urgent issues. |
|
Additional contact information can be found in Chapter 1, Unit 2:
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