Contact Us
For issues that cannot be resolved using our self-service tools, call us at the numbers below.
- Highmark Provider Service Centers
- Highmark Clinical Services
Highmark Provider Service Centers
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VIEW BY REGION:
- HBS (CPA/SEPA) HBCBS (DE) HBS (NENY) HBCBS (WNY) HBCBS (WPA/NEPA) HBCBS (WV)
- cpa/ sepa
Central Pennsylvania /
Southeastern Pennsylvania
Central Region
| Professional Providers | 866-731-8080 |
| Facility Providers | 866-803-3708 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
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Southeastern Region
| All Provider Types | 844-945-5525 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
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Medicare Advantage
| Freedom Blue PPO | 866-588-6967 |
| Community Blue Medicare HMO | 888-234-5374 |
| Community Blue Medicare PPO |
866-588-6967 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
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Need quick answers? Our Provider Live Chat offers digital support for common questions like claim and authorization status. Log into Availity, navigate to Highmark's Payer Spaces, and click the 'Provider Live Chat' tile to connect. Live agents are available during weekday business hours.
- wpa/ nepa
Western Pennsylvania /
Northeastern Pennsylvania
Western Region
| Professional Providers | 800-547-3627 |
| Facility Providers | 800-242-0514 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
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Northeastern Region
| Professional Providers | 866-731-8080 |
| Facility Providers |
866-803-3708 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
|
Medicare Advantage
| Freedom Blue PPO | 866-588-6967 |
| Community Blue Medicare HMO | 888-234-5374 |
| Community Blue Medicare PPO |
866-588-6967 |
| Security Blue HMO (Western Region only) |
866-517-8585 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
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- wv
West Virginia
| All Provider Types | 800-543-7822 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
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Medicare Advantage
| Highmark Senior Solutions Medicare Advantage Freedom Blue PPO |
888-459-4020 |
| Hours of Availability: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through Friday |
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Additional contact information can be found in Chapter 1, Unit 2:
|
Highmark Clinical Services
-
VIEW BY REGION:
- HBS (CPA/SEPA) HBCBS (DE) HBS (NENY) HBCBS (WNY) HBCBS (WPA/NEPA) HBCBS (WV)
- cpa/ sepa
Central Pennsylvania /
Southeastern Pennsylvania
Central Region
| Medical Services: Professional Providers | 866-731-8080 |
| Medical Services: Facilities | 866-803-3708 |
| Behavioral Health |
800-628-0816 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
866-600-2227 |
| Hours of Availability: 8 a.m. to 5 p.m. EST, Monday through Friday |
|
Southeastern Region
| Medical Services | 800-452-8507 |
| Behavioral Health | 800-628-0816 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8 a.m. to 5 p.m. EST, Monday through Friday |
|
- wny
- neny
Western New York /
Northeastern New York
| Medical Services | 844-946-6263 |
| Behavioral Health | 844-946-6264 |
| Commercial Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
866-264-4685 |
| Hours of Availability: 8 a.m. to 5 p.m. EST, Monday through Friday |
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- wpa/ nepa
Western Pennsylvania /
Northeastern Pennsylvania
Western Region
| Medical Services: Professional Providers |
800-547-3627 |
| Medical Services: Facilities | 800-242-0514 |
| Behavioral Health | 800-258-9808 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8 a.m. to 5 p.m. EST, Monday through Friday |
|
Northeastern Region
| Medical Services |
800-452-8507 |
| Behavioral Health | 800-258-9808 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8 a.m. to 5 p.m. EST, Monday through Friday |
|
- wv
West Virginia
| Medical and Behavioral Health Services |
800-344-5245 |
| Medicare Advantage Freedom Blue PPO | 800-269-6389 |
| Pharmacy (non-Medical Injectable) For Medical Injectable authorizations, use the Medical Clinical Services number. |
800-600-2227 |
| Hours of Availability: 8 a.m. to 5 p.m. EST, Monday through Friday |
|
Additional contact information can be found in Chapter 1, Unit 2:
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