Provider Training: Orientation Webinar, Self-Service Tools, and Availity Resources
Thu, Jan 22, 2026
Whether you’re new to Highmark or just want a refresher on our systems and tools, our monthly live Orientation Webinar is an excellent opportunity to learn more about key resources, including:
The Highmark Provider Manual, medical and reimbursement policies, and other tools.
Availity Essentials for authorizations, claims submission, and training.
Credentialing information, including status inquiry and phone support.
Held on the third Thursday of each month, these webinars — designed for providers and staff —include live Q and A with our experts.
Our next session will occur on Thursday, Feb. 19, 12–1 p.m.
To register, click here.
Self-Service Tools
The Provider Resource Center (PRC) has information and self-service tools that can help you get things done faster, including:
Communications Hub – for the latest news and updates.
Forms – including those for Behavioral Health and Provider Information Management.
Availity Resources
A good starting place for learning how to use Availity is the Availity Essentials Guidance page on the PRC, which features:
How to register
The benefits of Availity
Q and As
Once you’re logged into the Availity portal, there are plenty of robust resources under the Help and Training tab.
- Click Get Trained from the dropdown menu and then search by topic. In addition to Availity-specific trainings, you will find the following courses related to Highmark processes:
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