Provider Service Center Updates: Credentialing Information and Scheduling Change

As communicated in October Provider News, we recently launched live phone assistance for providers with questions about credentialing, standard contracts, and the provider file directory. This dedicated line is designed to get you the answers you need quickly.

How to Reach the Team: Simply call your regional Provider Service Center and select the Credentialing option from the Interactive Voice Response (IVR) menu.

Scheduling Change in the New Year

Effective Jan. 1, 2026, the provider service phone lines and live chat capabilities will be closed each day from 12 to 1 p.m.

Highmark is designating this hour for staff development and training to ensure our team is well-equipped to handle your inquiries.

If you need assistance during this time, we encourage you to explore our self-service options, including the Provider Resource Center, Availity Essentials portal and our IVR system.