Provider Chat Update: 24/7 Auth Status Check Is Now Live

Highmark is committed to empowering our providers with state-of-the-art tools that simplify your workflow and enhance efficiency, so we're pleased to announce a significant enhancement to our Provider Chat: 24/7 automated Authorization Status checks!

With this upgrade, providers now have three ways to check auth status:

• Availity Essentials via Availity’s Authorization Dashboard
• Provider Service Center Recorded Phone Menu
• Provider Chat

This enhancement provides another channel for accessing authorization information. Our automated Auth Status feature within Provider Chat quickly retrieves and displays the most up-to-date information for your authorization requests — 24 hours a day, 7 days a week.

How to Check Authorization Status, Anytime, via Provider Chat

1. Access Highmark’s Payer Spaces in Availity. 
2. Initiate a chat session with Highmark's Provider Chat. 
3. Select the "Auth Status" option from the menu or simply type a relevant word or phrase (e.g., “Check auth status”).
4. You will be prompted to enter the authorization number for the request. 
5. Chat will then instantly retrieve and display the status of the authorization directly to you. 

Note: While the automated Auth Status feature is available 24/7, live chat agents are available to assist with other inquiries Monday – Friday from 8 a.m. to 5 p.m. ET. Starting in January, live agents will be unavailable 12 to 1 p.m.