Issue Resolved: Authorization Requests for eviCore-Managed Services Are Correctly Processing
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Authorizations

Issue Resolved: Authorization Requests for eviCore-Managed Services Are Correctly Processing

  • WPA/NEPA
  • CPA/SEPA
  • DE
  • WV

Fri, Jan 30, 2026

For: Professional and Facility Providers

Highmark has resolved an issue that was resulting in some authorization requests for eviCore-managed services to be incorrectly canceled or failing to complete.

Providers should continue to submit authorization requests via the Availity Essentials workflow or directly through the eviCore portal for the following eviCore-managed services:

  • Musculoskeletal and interventional pain management (MSK and IPM)
  • Radiation oncology therapy (RadOnc)
  • Molecular and non-molecular lab therapies (Lab)

We apologize for any inconvenience and appreciate your patience as our technical team worked diligently to resolve this issue.

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