Issue Identified: Impacting 270 Eligibility and Benefit Inquiries
Published Date: Sat, Apr 18, 2026
Eligibility and benefits inquiries (HIPAA 270 transactions) are experiencing intermittent failures.
Due to this issue with patient validation, please hold all non-urgent prior authorization requests. Urgent requests may be submitted via phone or fax. The Clinical Service phone number and fax forms are available here: Obtaining Authorizations.
Thank you for your patience as we work to resolve the issue.
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