Holiday Loneliness and Stress: Supporting Patients with Mental Well-Being

The holiday season can intensify feelings of loneliness and stress for many patients, significantly impacting both their physical and mental health.

Highmark is dedicated to supporting your patients through these challenges. Our Mental Well-Being powered by Spring Health solution offers timely access to mental and behavioral health interventions, including:

• Dedicated Care Navigators: Licensed mental health clinicians who guide patients through their care journey, offering clinical screening, referrals, and crisis intervention.
• Health and Wellness Coaching: Credentialed coaches who assist patients in building coping mechanisms and social connections.
• Digital Programs and Exercises: Including self-guided Cognitive Behavioral Health (CBT) exercises for flexible and accessible support.
• 24/7 Crisis Line: Staffed by master's-level clinicians for immediate support.
• Clinical Provider Appointments: Access to therapy, medication management, and psychiatry.

Eligible Highmark members, including covered spouses and dependents ages 6 and up, can access Mental Well-Being through their MyHighmark app or member portal. You can directly refer your eligible patients through the Availity Essentials portal. Look for Case Management Referral via the Predictal tile in Payer Spaces. Spring Health will then contact the patient about enrollment.

We encourage you to discuss this solution with your eligible Highmark patients, especially those you’ve identified as having a higher risk for loneliness and stress during the holiday season.