Annual Phone Survey to Verify Directory Information Will Occur in August

Your office may be getting a call from Qualtrics/Press Ganey during August.

The independent research firm will conduct phone surveys with providers throughout Highmark’s four-state footprint. The survey will assess knowledge of the tools available to you and your staff, while verifying the products/networks in which you participate through your Highmark contract.

We encourage all providers to review their information in the Highmark Provider Directory and, if necessary, update that information, including:

• Office location
• Phone number, fax number, and email address
• If the office is accepting new patients
• Hospital affiliations
• Products/networks you participate in

Review Your Provider Directory Information

To verify and/or update your information, use the Provider Data Maintenance (PDM) tool in Availity Essentials^®. To access PDM, sign in to Availity, choose the state you practice in, click Payer Spaces from the task bar, and then select the Highmark plan you participate in. Once you arrive at the Payer Spaces page, scroll down, and select Provider Data Maintenance under Applications.