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Behavioral Health Telemedicine and Virtual Visits

Last Updated: Wednesday, February 18, 2026

Mental Well-Being Powered by Spring Health

Mental Well-Being powered by Spring Health offers an expanded network of behavioral health providers in addition to a digital experience. Highmark’s partnership with Spring Health expands timely access to mental and behavioral health care for Highmark members. Mental Well-Being features personalized care throughout the continuum (low to high acuity needs) from self-guided tools and wellness coaching to virtual care with a therapist or psychiatrist and 24/7 crisis support.

Introduction To Mental Well-Being Powered by Spring Health

Provider Handout

Mental Well-Being powered by Spring Health

Referrals

You can refer your patients to Mental Well-Being powered by Spring Health through Availity Essentials and navigating to Payer Spaces. Solutions available to each of your Highmark patients will be displayed after selecting Care Management Referrals and entering the required information.

Note: Mental Well-Being powered by Spring Health is available to Commercial, Medicare Advantage, and Affordable Care Act (ACA) members in Delaware, New York, Pennsylvania, and West Virginia (age 6 or older).

Mental Well-Being Specialty Care – Substance Use Disorder (SUD)

The Mental Well-Being Specialty Care – SUD expansion program offers targeted support for members managing substance use disorders, providing proactive outreach, ongoing assessments, and dedicated support from a specialty care navigator. This program broadens treatment options to include medication-assisted treatment for alcohol and opioid use disorders, peer recovery coaching, and preferred referrals to a vetted network of inpatient and residential programs.

Spring Health x Highmark: Mental Well-Being Specialty Care –SUD*

Provider Handout

Mental Well-Being Specialty Care – SUD

Referrals

You can refer your patients to Mental Well-Being Specialty Care – SUD through Availity Essentials and navigating to Payer Spaces. Solutions available to each of your Highmark patients will be displayed after selecting Care Management Referrals and entering the required information.

Note: Mental Well-Being Specialty Care – SUD is available to Commercial, Medicare Advantage, ACA, and Administrative Services Only (ASO) opt-in members in Delaware, New York, Pennsylvania, and West Virginia (age 18 or older).

Support Programs for Behavioral Health Needs

Depression/Anxiety, Obsessive-Compulsive Disorder (OCD), and Post-Traumatic Stress Disorder (PTSD)/Panic Disorder

Charlie Health – Joint Commission-accredited mental health intensive outpatient (IOP) facility serving teens and young adults.

Available to Commercial and Medicaid members in Delaware and Commercial members in Pennsylvania (ages 11-33).

Well360 Virtual Behavioral Health – Provides virtual psychiatry and therapy services for members seeking care for conditions like depression, anxiety, stress management, relationship challenges, and child behavior difficulties. Services also include talk therapy, counseling, medication management, and more.

Well360 Virtual Behavioral Health
Available to Commercial, Medicare Advantage, and ACA members in Delaware, New York, Pennsylvania, and West Virginia. Therapy services are provided to children (ages 10-17) and adults. Medication management is provided to adults (age 18 or older).

Learn more about the support programs at the link below.

Reference Guide of Highmark Member Programs

PTSD/Panic Disorder

Freespira – Medication-free, medical device used twice daily for 28 days to treat mild to moderate panic disorder and mild symptoms of PTSD. Freespira uses a sensor that provides feedback on respiratory rate and exhaled CO2, which is communicated to an app (on a tablet) that guides the user through a 17-minute intervention to normalize breathing. It is not intended as a standalone intervention but as an adjunct to treatment with a mental health professional.

Available to Commercial (not including FEP) and ACA members in Delaware, New York, Pennsylvania, and West Virginia (age 18 or older).

Learn more about the support program at the link below.

Reference Guide of Highmark Member Programs

Depression/Anxiety

Meru Health – Twelve-week virtual mental health program for adults. Includes therapy with licensed therapists, digital content, peer support groups, coaching, biofeedback (heart-rate variability), and psychiatrist-to-PCP consultation. (Note: Members do not have direct access to psychiatry.) Focus of treatment is anxiety and depression.

Available to Commercial (not including FEP) and ACA members in Delaware, New York, Pennsylvania, and West Virginia (age 13 or older).

Learn more about the support program at the link below.

Reference Guide of Highmark Member Programs

Obsessive Compulsive Disorder (OCD)

NOCD – Telehealth provider that specializes in OCD along with tic and hoarding disorders, excoriation, trichotillomania, and postpartum OCD. NOCD provides Highmark members with live one-on-one video therapy with exposure and response prevention (ERP)-trained therapists, access to a peer community, and a personalized self-management tool.

Available to Commercial and ACA members in Delaware, New York, Pennsylvania, and West Virginia (age 5 or older).

Learn more about the support program at the link below.

Reference Guide of Highmark Member Programs

Alcohol Use Disorder

Ria Health – Virtual program for adults for treatment of alcohol use disorder with medication-assisted treatment (e.g., naltrexone) provided by addiction medicine physicians and advanced practice registered nurses (APRNs), coaching, digital content, and support groups. (Note: Ria treatment model does not use licensed mental health therapists.)

Available to Commercial and ACA members in Delaware and Commercial, Medicare Advantage, and ACA members in Pennsylvania and West Virginia (age 18 or older).

Learn more about the support program at the link below.

Reference Guide of Highmark Member Programs

Note: In-network providers do not need to utilize these vendor services to provide telehealth services to Highmark members. These vendors are a separate option and benefit to certain members.

Other Highmark Member Programs

The Reference Guide of Highmark Member Programs is designed to assist health care providers in understanding the full range of programs and services available to Highmark members. It contains useful information and resources to give providers a comprehensive understanding of the programs offered to Highmark members in all service areas and for all lines of business.

REFERENCE GUIDE OF HIGHMARK MEMBER PROGRAMS

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