Training

Availity has recorded webinars for you to view.

• Log into Availity.
  
• Go to the Help & Training tab on the homepage.
• Click Get Trained from the drop-down menu to view recorded demos and webinars. 

Highmark Training Courses

Availity also has Highmark-specific training courses available.

• Log into Availity.
• Select Help & Training tab on the homepage.
• Click Get Trained from the drop-down menu and search “Highmark” to view recorded demos and webinars. (Direct links below.)
  • Availity Essentials Introduction for Highmark Providers - Recorded Webinar
  • Claim Submission for Highmark Providers - Recorded Webinar
  • Claims Follow-up & Payment Applications for Highmark Providers - Recorded Webinar
  • Quick Claims for Highmark Providers - Recorded Webinar

Crosswalk Document

This Crosswalk document will show you how to find all the Availity tools and functions you need to work with Highmark.

Crosswalk Document

*NOTE: You must be registered with Availity to access the training resources mentioned above.

All Availity users can participate in training.

Yes, Highmark has resources available on the following topics:

Prior Authorization

The Obtaining Authorizations page of the Provider Resource Center includes guides and videos on how to submit electronic authorizations.

OBTAINING AUTHORIZATIONS

Electronic Claims Submission

The Electronic Claims page of the Provider Resource Center includes information on claim submission, status, and inquiries.

ELECTRONIC CLAIMS (SUBMISSION, STATUS, AND INQUIRY)

Availity Best Practices

The Availity Troubleshooting Guide includes helpful, how-to tips on setting up and using the following applications and/or functions in Availity:

• General Access and Support
• Payer Spaces Access
• Authorizations
• Eligibility and Benefits (E&B)
• Claims Inquiry
• Credentialing
• Reporting Access (Provider Facing Analytics and Quality Blue)

Highmark Training Courses

Availity also has Highmark-specific training courses available.

• Log into Availity.
• Select Help & Training tab on the homepage.
• Click Get Trained from the drop-down menu and search “Highmark” to view recorded demos and webinars. (Direct links below.)
  • Availity Essentials Introduction for Highmark Providers - Recorded Webinar
  • Claim Submission for Highmark Providers - Recorded Webinar
  • Claims Follow-up & Payment Applications for Highmark Providers - Recorded Webinar
  • Quick Claims for Highmark Providers - Recorded Webinar