Registration

If your organization is already registered with Availity, you do not need to re-register. You may only need to review the Highmark-specific features.

If your organization is not already registered with Availity, you should register for access now (or as soon as possible). 

Availity

For details, go to the link below

Register and Get Started with Availity Essentials webpage.

Highmark is available to you as a payer in the dropdown menu, listed as one of the following depending on which Highmark plans you are contracted:

• Highmark Blue Cross Blue Shield (DE)
• Highmark Blue Cross Blue Shield (WNY)
• Highmark Blue Cross Blue Shield (WPA/NEPA)
• Highmark Blue Cross Blue Shield (WV)
• Highmark Blue Shield (CPA/SEPA)
• Highmark Blue Shield (NENY)
  

If you have access to more than one state or region, be sure to first select the appropriate state from the dropdown menu located in the top navigational bar on the Availity Essentials home page. For example, selecting Pennsylvania will allow access to all available Pennsylvania payers, including Highmark Blue Shield (CPA/SEPA) and/or Highmark Blue Cross Blue Shield (WPA/NEPA).

If you’re already registered with Availity, you will use the same Availity username and password you use today.

With Availity, an individual in your office or facility serves as the administrator. That individual can register with Availity online. The office administrator can begin the registration process on the Register and Get Started with Availity Essentials webpage. After registering an organization, the administrator can add other users from the administrator’s organization.

To learn more about registering and getting started with Availity, go to the Register and Get Started with Availity Essentials webpage.

If you need assistance with an existing account or have started the registration process and are experiencing issues, you can contact 800-AVAILITY (282-4548), Monday through Friday, 8 a.m. to 8 p.m. Eastern time.

Providers who are not currently registered to use Availity should register now. 

To register:

• Select someone in your organization (office, practice, or facility) to serve as the primary Availity administrator. This person will handle access to Availity for other users, speeding up the enrollment process. The primary Availity administrator will be able to add team members or change access with just a few keystrokes.
• The organization should also delegate some team members to assist the primary Availity administrator. These individuals can handle requests when the primary Availity administrator is not available.
• For the best experience and a smooth transition to Availity, review the technical requirements for optimum performance.
  • You can find these requirements on the Availity website. Scroll down and click on the Requirements tab.
• Your Availity administrator should register at availity.com by clicking on Create an Essentials Account in the upper right corner of the screen. After registering the organization, the administrator can add other users and assign access roles.
  • To learn more, go to the Register and Get Started with Availity Essentials webpage.

For guidance on how to set up your organization, please review our Manage My Organization user guide.

One person can be the administrator for multiple organizations, and that administrator still has only one user ID and password which is the same for all the organizations he or she manages. The administrator assigns users to the organizations. Each individual user has his/her own unique user ID and password, and each individual provider entity has its own profile.

Large organizations can elect to register separate Availity accounts for distinct locations and/or departments or they can choose to have only one account. While organizations can have only one primary administrator for Availity, that administrator can assign the User Administration role to other users who can then assist with adding and editing users and user roles. View the Register and Get Started with Availity Essentials webpage for more information or call 800-AVAILITY (282-4548) for individual assistance.

If you do not currently work with Availity, you will need to register with Availity as a billing service. Then, you’ll need to add your providers to your profile.

Current users automatically have access to Highmark information as we roll out access throughout the transition process (See fourth question for timeline). The only action an Availity administrator would need to take is when users have a different role within Availity for their Highmark work compared to their role within Availity for other payers.