Education Webinars
Last Updated: Thursday, January 22, 2026
Webinar Provider Claim Education: 2026 ICD-10-CM Updates
Key Speaker: Tina Williams, Highmark Wholecare Claims Educator, MSHSA, CPC-I
This claims training will provide updated guidance on the following topics:
- Overview of Changes to the 2026 ICD-10-CM Codes
- Review the 2026 Guideline Revisions and Additions
- Identify new code additions
Click here to view this training*
Lunch and Learn with Highmark Professional Education CME/CEU Webinar
Navigating Telehealth: Best Practices for Virtual Care
November 11, 2025 at 12 p.m. - 1 p.m. EST
The objectives of this training include:
- Identify what constitutes Telehealth
- Illustrate Telehealth functionality and modality
- Outline various types of Telehealth equipment
- Identify common areas of Fraud, Waste and Abuse (FWA) within Telehealth
Education: 2025 CPT Telemedicine Guidelines; Mutually Exclusive Guidelines and Modifiers & G2211
Key Speaker: Tina Williams, Highmark Wholecare Claims Educator, MSHSA, CPC-I
This training will provide guidance on the following topics:
- Telehealth Coding
- Coding and Reporting G2211
- Mutually Exclusive Edits
On Demand:
Click here to view this training*
2025 Annual Provider Education and Orientation Training
This annual training will provide current information related to topics such as:
- EPSDT
- Prior-Authorization Process
- Access / Accessibility Surveys
- Fraud, Waste and Abuse
- Model of Care
- Self-service Tools
- Cultural Competency
- Claims
Click here to view this training*
Education: 2025 CPT Updates
Key Speaker: Tina Williams, Highmark Wholecare Claims Educator, MSHSA, CPC-I
This claims training will provide updated guidance on the following topics:
- Overview of Changes to the 2025 CPT Codes
- Review the 2025 Guideline Revisions and Additions
- Identify new code additions
On Demand:
Click here to view this training*
Provider Claim Education: 2025 ICD-10-CM Updates
Key Speaker: Tina Williams, Highmark Wholecare Claims Educator, MSHSA, CPC-I
This claims training will provide updated guidance on the following topics:
- Overview of Changes to the 2025 ICD-10-CM Codes
- Review the 2025 Guideline Revisions and Additions
- Identify new code additions
On Demand:
Click here to view this training*
Provider Claim Education: New Patient vs. Established Patient
Presenter: Tina Williams, Highmark Wholecare Claims Educator, MSHSA, CPC, CPC-I, CEDC
This claims training will provide updated guidance on the following topics:
• Understand the definitions of a New Patient and Established Patient according to:
• Centers for Medicare and Medicaid (CMS).
• CPT (Current Procedural Terminology).
• Understand the criteria for determining a new patient and established patient.
• Identify the circumstances under which a patient is considered a new or established patient.
• Use scenarios to evaluate understanding of the criteria and differences between new and established patients.
On Demand:
Click here to view this training*
Provider Claim Education: 2024 CPT Updates and Highlights
This claims training will provide updated guidance on the following topics:
• Evaluation and Management Updates
• Lab and Pathology Updates
• Category III Updates
On Demand:
Click here to view this training*
View Our Recent Webinars
- Provider Training Breaking Down Behavioral Health: Coding Concepts
- 2024 Provider Compliance Assessment Training
- 2023 Provider Training on DMEPOS
- Evaluation & Management Updates
- NCCI Edits & Claim Denials
- ICD-10-CM Excludes Notes Provider Claim Education
- 2025 Provider Fraud, Waste, and Abuse Training
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