Corrective Action Plan (CAP) Form

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Provider Access Audit Corrective Action Plan (CAP) Form

Thank you for choosing to complete your Provider Access Corrective Action Plan (CAP) online. Please follow the below steps to complete the CAP Form and then click Submit.

 
  • Click here to view key information and data you’ll need when completing the online CAP Form.
  • Click here to view Highmark Wholecare's Accessibility to Care website.

Step 1: *Practice Site Details

Enter Practice Site Details in the fields provided.

  • Primary Care
  • Obstetrics and Gynecology
  • Oncology Hematology
  • Psychiatry
  • Psychology
  • Medicaid
  • Medicare
  • Medicaid and Medicare
  • Hospital affiliated practice that uses a call center to schedule patient appointments.
  • Large group practice that uses a call center to schedule patient appointments.
  • Practice location that schedules patient appointments on-site
  • Don’t know/Not sure

Accessibility Corrective Action Plan


Step 2: *Action Plan Status

Select Action Plan Status by checking the appropriate box.

Corrective Action Plan Status

Step 3: *Barriers to Meeting Access Standards

Identify barriers your site faces in meeting Provider Access Standards.

Barrier(s) - choose all that apply

Step 4: *Corrective Actions Implemented

List corrective action(s) your site has implemented to ensure compliace with Provider Access Standards.

Corrective Action(s) - choose all that apply

Step 5: *Attestation of Training and Self-Assessment

Attestation Completion: By entering your name and title below, you are attesting that your practice site has completed staff training and a practice self-assessment to ensure that you meet Highmark Wholecare's Access Standards.

*Attestation should be completed by an office administrator or corporate compliance.