Ensuring Clear Communication with Members: Language Access Resources

Highmark Wholecare is committed to helping you provide the best possible care for our members. This includes ensuring effective communication, regardless of language.

Language Identification Card

To assist members in communicating their language needs, Highmark Wholecare offers a FREE, easy-to-use language card to providers.

This card allows members to easily identify their preferred language during office visits and when receiving services.

• Highmark Wholecare Provider Language Access Guide for Interpretation Services

Your Role in Providing Interpreter Services

As an Highmark Wholecare provider, your contract requires you to arrange and coordinate interpreter services for patients. This ensures meaningful access to care for those with limited English proficiency. Highmark Wholecare can assist you in locating interpreter resources upon request.

Additional Resources Available:

• Alternative Formats: The Member Handbook and other important information are available in large print, Braille, and multiple language translations at no cost to the member. Please instruct patients to call Member Services at 1-800-392-1147 (TTY 711) to request these formats.
• Cultural Competency Training: Enhance your understanding of diverse cultural needs with our Cultural Competency Toolkit.
• Multilingual Signage: Download multilingual signs that allow patients to indicate their language needs quickly and easily by pointing.

By utilizing these resources, you can help us ensure all members receive the clear and effective communication they deserve.