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Published Date: 2025-10-27

Accessibility Standards

Please review the accessibility standards with your office staff that schedule member appointments, including off-site central scheduling and call center staff.

Highmark Wholecare maintains standards and processes for ongoing monitoring of access to health care. To help ensure our members receive services in a timely manner, practice sites are contractually required to follow these standards.

These standards and additional resource information related to accessibility are available on the Highmark Wholecare Provider Resource Center.