Updated Language Data for our Medicaid Population

Want to know more about the language profile of your service area? The Highmark Wholecare Quality Improvement and Health Equity Department and the Data Analytics team analyze data from several sources to understand the language preferences and cultural characteristics of our service area and membership, evaluating the cultural adequacy of our services. This information is also used to anticipate and plan for changes in the language services Highmark Wholecare provides to our population. We assess the population’s language profile at least annually, using direct reporting from the Department of Human Services (DHS), member health risk assessments, and Pennsylvania state census and community-level data.

The language profile of Highmark Wholecare’s membership is reflective of our service area, as shown in the data below:

Language Profile of Highmark Wholecare Members as of December 2024

DHS Enrollment Data

• 290,292, with 92.72% of Highmark Wholecare members who reported speaking English.
• 14,866 or 5.12% of Highmark Wholecare members reported speaking Spanish.
• All other languages were reported as less than 1%.
• Besides the overall number of Highmark Wholecare members changing between 2023 and 2024, the language profile data of the membership remained static and relatively unchanged.

Language Profile for the Population of the Commonwealth of Pennsylvania

2023 Census Data – Pennsylvania

• 10,699,936 or 87.7% people speak only English.
• 727,506, or 5.9% of people speak Spanish.
• All other languages reported are below 1% of the service area population.

For more information, please contact the Quality Accreditation and Health Equity Department at QIRegulatory@highmarkwholecare.com.