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REMINDER: EVV Providers Using HHAeXchange as of November 1

Published Date: 2024-11-19

This reminder applies to PA Medicaid Personal Care Services (PCS)/Home Health (HHCS) Providers

Highmark Wholecare transitioned our payer-sponsored Electronic Visit Verification (EVV) solution to HHAeXchange as of November 1, 2024. This applies to providers submitting claims for personal care services and home health care services to adhere to PA DHS Medicaid EVV Requirement as a Physical HealthChoices Managed Care Organization(MCO).

In recent communications, Highmark Wholecare shared information about HHAeXchange Training Sessions offered in September and October for providers. HHAeXchange also offered open hours sessions in November for Post Go Live Support. Your team can access the Pennsylvania Home Health Information Center to review the previous training slides and recordings.

As a reminder, EVV visits and claim management should no longer be submitted in Netsmart for dates of service after October 31, 2024. Providers will be able to access Netsmart Mobile Caregiver+ to submit or correct claims through April 30, 2025.

If you have additional questions or any issues in HHAeXchange, please use the HHAeXchange Live Chat within the Support Center of the HHAeXchange portal to receive assistance from a Live Agent. If unable to access the HHAeXchange portal, submit a ticket via the Client Support Portal.

If you need additional assistance, please contact Highmark Wholecare’s EVV Team at EVV@HighmarkWholecare.com.