Invitation to Participate - Individualized Care Plan (ICP) and Interdisciplinary Care Team (ICT)

We care about the whole health and well-being of our members, and we want to help our providers keep Highmark Wholecare Medicare Assured members as healthy as possible. As a valued member of the Interdisciplinary Care Team (ICT), you are the first step in the success of our members’ care. Each Medicare member has an Individualized Care Plan (ICP), which they can access on the member portal or by mail upon request. You have access to the ICPs for your panel, available on the provider portal, NaviNet. We encourage you to review the member’s care plan with them during their next visit.

We also invite you to participate in ICT meetings regarding your patients. The purpose of ICT meetings is to focus on our members and their specific needs to help achieve their overall health care goals. Each ICT meeting results in an updated Individualized Care Plan, so your input is critically important.

Please call the Case Management Department to schedule an ICT meeting for any of your Highmark Wholecare patients at 1-800-685-5209 (TTY 711.) Press option 1 for member and option 5 for Medical Case Management. Our hours are Monday through Friday 8:30 a.m. to 4:30 p.m.

NaviNet^® is a separate company that provides an internet-based application for providers to streamline data exchanges between their offices and Highmark Wholecare such as routine eligibility, benefits and claims status inquiries.