How to Help Patients Affected by Rite Aid Pharmacy Closures

As you may know, Rite Aid announced the closure of several pharmacy locations in early May due to Chapter 11 bankruptcy. The pharmacy chain has not provided specific dates, but they will be closing over 150 stores throughout the next few months that will no longer be available to Highmark Wholecare members. We understand that these closures may impact your patients and require adjustments to their pharmacy routines. Highmark Wholecare is committed to facilitating a smooth transition and minimizing any disruption to patient care.

We encourage you to proactively reach out to patients who utilize Rite Aid pharmacies that may be affected and discuss alternative pharmacy options in their area. You can find a complete list of our pharmacy providers by visiting the Highmark Wholecare website and selecting “Find a Pharmacy” at the top of the webpage.

Highmark Wholecare Member Services is also providing support to members impacted by these closures. This includes:

• Locating nearby in-network pharmacies
• Identifying pharmacies that offer delivery services
• Facilitating transportation services to a new pharmacy location, if needed. 

Our members can contact the number on the back of their insurance card for personalized support.

We understand that pharmacy closures can create challenges for both prescribers and patients. Highmark Wholecare is prepared to help by providing support to navigate these transitions. We appreciate your cooperation in ensuring continuity of care for our members.  Please contact Provider Services at 1-800-392-1147 (TTY:711) if you have any questions or issues regarding how to help your patients find a pharmacy.